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Purchase Policy

Our goal at TicketWeb is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to the event as quickly as possible.  The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on TicketWeb.com and TicketWeb.ca.  If you have any questions about the information below, please contact us.  This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use.  Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.



All ticket prices for events that occur in the United States are stated in U.S. Dollars.  All ticket prices for events that occur in Canada are stated in Canadian Dollars.

Payment Methods

TicketWeb accepts several methods of payment to accommodate your needs.  If the event for which you are buying tickets is located in the United States, TicketWeb.com accepts American Express, Visa, MasterCard, and Discover.  If the event for which you are buying tickets is located in Canada, TicketWeb.ca accepts American Express, Visa, and MasterCard.

Who You Are Buying From

TicketWeb is a self-service online ticketing and event marketing application operated by Ticketmaster, the world's leading ticketing company. TicketWeb acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as museums, venues, artists' representatives and fan clubs, promoters and leagues ("Event Providers").  When you purchase a ticket for an event on TicketWeb,com, then TicketWeb, Inc. will be handling the transaction and collecting payment on behalf of the Event Provider, and if the tickets are mailed they will be sent from the United States.  When you purchase a ticket for an event on TicketWeb.ca, then Ticketmaster Canada Ltd. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are mailed they will be sent from Canada.

Pricing and Availability

TicketWeb sells tickets on behalf of promoters, teams, bands and venues, which means TicketWeb does not set the ticket prices or determine seating locations or ticket availability. Tickets are generally sold through several distribution points, including online, Phone Centers, and box offices.  Most distribution points generally access the same ticketing system and inventory.  Therefore, tickets for popular events may sell out quickly.  Occasionally, additional tickets may be available prior to the event.  However, TicketWeb does not control this inventory or its availability.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the TicketWeb Customer Service Department whether or not your order has been placed.  Only you may be aware of any problems that may occur during the purchase process.  TicketWeb will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Delivery Charges

Tickets purchased on TicketWeb.com and TicketWeb.ca are typically subject to a non-refundable per ticket service fee.  In many cases, delivery charges will also be owed.

Cancelled and Postponed Events

Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you via email to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. If you purchase a ticket through TicketWeb.com or TicketWeb.ca that is eligible for a refund, it is generally issued by crediting the credit card used to purchase that ticket.

TicketWeb typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When TicketWeb issues you a refund for a ticket, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid). If the event was purchased on TicketWeb.ca, then the service fee will also be refunded.  Service fees may not be refunded for tickets purchased on TicketWeb.com. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, then only that actual credit card will receive the credit for the refund. TicketWeb will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Opening Acts

Opening acts or guests may sometimes tour with headlining performers.  TicketWeb is not always made aware of opening acts or the length of their performances.  These opening acts are subject to change or cancellation at any time without notice.  No refund will be owed if an opening act is changed or cancelled.

Refunds and Exchanges

Before purchasing tickets, carefully review your event date and time selection.  Policies set forth by our clients, including venues, teams and theaters generally prohibit TicketWeb from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.  You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. 

Delivery Options

Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process.

Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below:

  • Standard Mail - for events that occur in Canada or the United States, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a United States or Canadian billing address.
  • TicketFast™ - for events that occur in Canada or the United States if the venue has installed and enabled equipment necessary to support this technology. If the event is in Canada, then only customers with Canada or United States billing addresses may be able to use this method. If the event is in the United States, then only customers with United States billing addresses may be able to use this method.
  • Will Call - for events that occur in Canada or the United States.
  • Canada Post Priority Courier - for events that occur in Canada, but only for purchasers who use a Canadian billing address.
  • FedEx - for events that occur in Canada, for purchasers who use a valid street address for delivery and billing in either Canada or the United States
  • UPS - for events that occur in the United States, but only for purchasers who use a United States billing address.
  • Shipping to APO/FPO Addresses - for events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using TicketFast™, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a P. O. Box or APO/FPO address.

For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: TicketWeb will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.  This will apply regardless of whether because of human error or a transactional malfunction of this website or other TicketWeb-operated system.

Limitation of Liability

Balls, pucks, and other objects may fly into the spectator area during an event.  Despite spectator shielding, injury can occur.  Stay alert at all times before, during and after play or performance.  If struck, immediately ask usher for directions to a medical station.  By purchasing a ticket through TicketWeb, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor.  You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury against TicketWeb.

License; Ejection and Cancellation; No Redemption Value

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules.  Breach of terms or rules will terminate your license to attend the event without refund.  A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount.  A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event.  You grant TicketWeb and its affiliates permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.

You Are Subject to Search

You and your belongings may be searched on entry.  You consent to such searches and waive any related claims that may arise.  If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation.  Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Unlawful Resale of Tickets; Commercial Purposes

Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation.  A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of TicketWeb's trademarks and other intellectual property is subject to TicketWeb's consent.