Privacy Policy

NOTE: We have revised our privacy policy. Please view the current privacy policy, effective July 15, 2007.

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We have created this privacy policy to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the TicketWeb.com web site (the “Site”), and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between TicketWeb and you or other consumers. Please review this privacy policy periodically as we may update it from time to time. This privacy policy was last revised on December 21, 2004. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Site you are consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.

Who We Are

Disclosure and Use of Information within and to the Ticketmaster Family Companies
When we say "we" or "TicketWeb" in this privacy policy, we mean TicketWeb, Inc., a Delaware corporation. TicketWeb is part of a family of companies that are ultimately owned by the same company. Many companies in this family operate under the brand "Ticketmaster". When we say "Ticketmaster Family Companies" in this privacy policy, we mean these Ticketmaster-branded companies. Any information that you provide to TicketWeb may be shared by TicketWeb with the Ticketmaster Family Companies, who may share it with each other and use it to operate the business of TicketWeb and the Ticketmaster Family Companies. Additionally, the Ticketmaster Family Companies may use that information to contact you to the same extent that TicketWeb may contact you under this privacy policy. However, the Ticketmaster Family Companies will all be subject to the terms of this privacy policy in how they use and disclose that information. The Ticketmaster Family Companies do not include "Other Corporate Affiliates" (i.e., those other companies that are ultimately owned by the same company as the one that ultimately owns TicketWeb but that do not operate under the "Ticketmaster" brand-examples of just some of the "Other Corporate Affiliates" include Expedia, HSN, Hotels.com, Hotwire, Lending Tree, ReserveAmerica, Admission, Match.com, Evite, EPI and Citysearch). Other Corporate Affiliates, as well as non-affiliated companies, are referred to in this privacy policy as "others," "other companies" or "third parties."

Information We Collect From You

We may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any)), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.

How We Use Contact Information; Responsibility

Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance.
We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you purchased tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.

Contacting You for Offers and Promotions.
In connection with ordering tickets through the Site, or registering with the Site, we will ask you to provide your email address. We will use and disclose that email address for customer service and those other purposes described in this privacy policy. You will also be given the opportunity to tell us whether you want us to send you promotional emails at that email address. "Promotional emails" are emails that are sent solely for promotional purposes. For your convenience, we will have pre-checked a box indicating that you do want to receive these emails. If you do not want us to send promotional emails to an email address simply uncheck the box when you provide that email address, or visit My Account to unsubscribe. Because many consumers like to receive some, but not all, types of promotional emails, the Site may provide you with the ability to determine the types of emails that you want to receive. Please note that if you ask not to receive promotional emails from TicketWeb, you may still receive non-promotional emails from TicketWeb, and you may still receive emails from certain others (including, but not limited to, Event Providers (defined below)); please read the rest of this privacy policy to learn how others may contact you.

Providing Event Providers with Contact Information.
TicketWeb sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, bands, teams, leagues and others ("Event Providers") produce and bring you events. When you use TicketWeb to order tickets (or to register while attempting to order Tickets), instead of providing your information directly to Event Providers, you provide your contact information to TicketWeb who may then pass that information on to the Event Providers on your behalf-in fact, when you purchase tickets or register to purchase tickets from TicketWeb, you consent for us to provide your email address and other information to the Event Providers. This will allow Event Providers to contact you using the email address or other contact information you provided. Because Event Providers are not part of TicketWeb or the Ticketmaster Family Companies, Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Event Provider's privacy policies, or you do not want to receive communications from a particular Event Provider, or you have other questions, instructions or concerns to which you would like an Event Provider to respond, then you must contact that Event Provider directly. Also, you may contact an Event Provider directly to learn whether you may purchase tickets to the Event Provider's event anonymously (i.e., without having that Event Provider receive your contact information) by purchasing tickets directly through the Event Provider's box office using cash instead of purchasing through TicketWeb.

Providing Merchants with Contact Information.
In addition to selling event tickets, TicketWeb may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the Site. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties ("Merchants"). Consequently, if you elect to engage in a Merchant's Special Offer, TicketWeb may provide that Merchant with your contact information-in fact, when you elect to engage in a Merchant's Special Offer you consent for us to provide your email address and other information to that Merchant. Because Merchants are not part of TicketWeb or the Ticketmaster Family Companies, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant's privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.

Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of TicketWeb or other visitors to the Site or users of services or products provided by TicketWeb. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of TicketWeb.

Providing Other Corporate Affiliates with Contact Information.
We may also share your contact information with our Other Corporate Affiliates (as defined above), but each Other Corporate Affiliate who receives your contact information will comply with the terms of this privacy policy with respect to its use and disclosure of the contact information we share with it, unless the Other Corporate Affiliate is also receiving it because it is an Event Provider or Merchant as described above (in which case it will not be required to comply with this privacy policy with respect to its use or disclosure of such information).

Other Instances where Contact Information may be Shared.
If you are opted out of receiving all promotional emails, then we will not share your contact information with unaffiliated third parties, unless we are otherwise permitted to under this privacy policy (for example, we will still be permitted to share your contact information with Event Providers or Merchants but only to the extent permitted above). If you do not opt out of receiving all promotional emails, then we may share your contact information if we believe it makes business sense. These third parties may communicate directly with you about their products and services.

Responsibility.
TicketWeb will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom TicketWeb is allowed to disclose your contact information under this privacy policy.

How We Use Financial Information; Responsibility
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes, as well as to the Ticketmaster Family Companies who may share it among themselves. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter or see promoted, through the Site.

We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of TicketWeb or other visitors to the Site or users of services or products provided by TicketWeb. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of TicketWeb.

TicketWeb will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom TicketWeb is allowed to disclose your financial information under this privacy policy.

How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.

Information Other Web Sites Collect From You
On the Site, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

Your IP Address
Like most e-commerce Web sites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.

Cookies
Like most Web sites, the Site uses cookies to help it keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you visit the Site. On the Site, others may place or read cookies on your browser as well. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.

Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

Public Areas
The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public ("public areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use the Site will see it. If you submit such information for display in public areas, TicketWeb cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.

How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information; Deleting Information
You may click on the Site's My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site's My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from TicketWeb and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from TicketWeb. If TicketWeb has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.

How to Contact Us Regarding Privacy; Notice
If you have any questions or concerns about this privacy policy or would like to contact us regarding the information you have submitted to us, you can contact us at the following addresses:

If you wish to exercise a legal right that you may have under California law to learn whether we have disclosed your contact or other information for marketing purposes, please send a letter to the Privacy Officer at the California postal address listed above. If, to the extent required by law or otherwise, we notify you that the security of the information you submit has been compromised, then you agree that we may give you such notice by email instead of by regular mail.